Job Description
Join our dynamic team at Grand Hotel Philadelphia as a Front Desk Agent! We're seeking friendly, energetic individuals to create memorable guest experiences. No prior experience needed – we provide comprehensive training. This part-time position offers flexible hours, a supportive work environment, and the perfect entry point into the hospitality industry. Be the first point of contact for our valued guests and contribute to our reputation for exceptional service.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold cleanliness and organization of the front desk area
- Perform basic clerical duties including phone calls and emails
Qualifications
- High school diploma or equivalent required
- Exceptional customer service mindset
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- No experience necessary – training provided
- Flexible availability including weekends and evenings