Job Description
Join our award-winning oceanfront resort in Virginia Beach as a Front Desk Agent! We're seeking energetic hospitality professionals to create unforgettable guest experiences while advancing their careers in luxury hotel management. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture just steps from the Atlantic. Perfect for career starters with passion for service excellence.
Responsibilities
- Deliver exceptional guest check-in/out experiences with warm professionalism
- Manage room reservations using Opera property management system
- Resolve guest inquiries and concerns promptly with solution-oriented approach
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance departments for seamless operations
- Market hotel amenities and local attractions to enhance guest satisfaction
- Maintain secure guest data confidentiality per brand standards
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- 1+ years customer service or hospitality experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Virginia Beach tourism landscape
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods