Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for hospitality to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury hotel chain.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company matching
- Employee discounts on hotel stays
- Advancement opportunities to management roles
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold strict cleanliness and safety standards at the front desk
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficient in basic computer applications
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including weekends, evenings, and holidays
- Positive attitude and willingness to learn new systems
- Valid Texas driver's license preferred