Job Description
Join the Grand Horizon Hotel in the heart of Los Angeles as a Front Desk Agent and become the first point of contact for our distinguished guests. We're seeking a charismatic hospitality professional to deliver exceptional service while managing check-in/check-out processes, handling reservations, and resolving guest inquiries with poise. This role offers growth opportunities in luxury hospitality with competitive benefits and a vibrant downtown location.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera property management system
- Handle high-volume phone reservations and walk-in inquiries with exceptional customer service
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to address guest requests promptly
- Upsell premium amenities and room upgrades to enhance guest experience
- Maintain a professional lobby environment and assist with luggage handling
- Resolve guest complaints diplomatically while maintaining brand standards
Qualifications
- Minimum 2 years front desk experience in luxury hospitality
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Los Angeles attractions and transportation
- Professional appearance and polished customer service demeanor