Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in Milwaukee! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for room readiness
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Milwaukee attractions and services
- High school diploma or equivalent required