Job Description
Join our award-winning luxury hotel in Austin, Ohio, and deliver exceptional guest experiences! We're seeking dedicated professionals to fill full-time shift-based positions in our vibrant hospitality environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive team culture. Perfect for night owls and early birds alike – choose your shift and thrive!
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservations via phone and digital platforms
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hotel/customer service experience
- Flexible availability for day/evening/night shifts
- Proficient in PMS systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid Ohio driver's license for valet duties