Job Description
Join our award-winning team at Grand Hotel Fresno, where exceptional hospitality meets Central Valley charm! We're seeking a passionate Front Desk Agent to be the welcoming face of our luxury property. As the first point of contact for our discerning guests, you'll create memorable experiences through personalized service and local expertise. Enjoy competitive compensation, comprehensive benefits, and career growth in Fresno's premier hospitality destination.
Why You'll Love This Role:
• Work in a stunning downtown location near Yosemite National Park
• Receive paid training and development opportunities
• Join a supportive team with industry-leading standards
• Enjoy employee discounts and exclusive perks
Responsibilities
- Manage seamless guest check-in/check-out processes with PMS software
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints using conflict resolution techniques
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests efficiently
- Provide local recommendations for dining, attractions, and events
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols and key control systems
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with Opera or similar hotel management systems
- Exceptional communication and multitasking abilities
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Fresno attractions and transportation
- Valid California driver's license (for airport shuttle duties)