Job Description
Join Denver's premier hospitality destination as a Front Desk Agent and become the welcoming face of our luxury downtown property. We're seeking dynamic individuals with exceptional customer service skills to manage guest check-ins, resolve inquiries, and ensure seamless operations across our 24/7 front desk. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Denver's thriving tourism industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for room status updates
- Utilize property management systems to manage reservations and availability
- Assist with luggage handling and transportation arrangements
- Maintain security protocols and access control for guest areas
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with hotel property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Denver attractions and transportation options
- Valid driver's license may be required for shuttle duties
- Ability to stand for extended periods and lift up to 25 lbs