Job Description
Join our award-winning team at the Grand Indianapolis Hotel, where we're seeking passionate individuals to deliver exceptional guest experiences through our dynamic shift-based operations. As a Front Desk Agent, you'll be the first point of contact for our guests, embodying our commitment to luxury and hospitality. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in downtown Indianapolis. Perfect for night owls and early risers alike!
Responsibilities
- Efficiently manage guest check-ins/check-outs with precision and warmth
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly using our 5-star service protocol
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate guest records and documentation
- Execute shift-specific duties including night audits and lobby management
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in fast-paced environments
- Flexible availability to cover day/night/weekend/holiday shifts
- Proficient in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to stand for extended periods and lift 25 lbs
- Basic math and cash handling proficiency
- Valid Indiana driver's license (if required for errands)