Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Oklahoma! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of Oklahoma City. No prior hotel experience required – we provide comprehensive training for motivated individuals passionate about customer service. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a luxury downtown setting.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage phone calls and digital communications with professionalism
- Process payments and handle cash transactions securely
- Resolve guest inquiries and complaints promptly
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Excellent problem-solving abilities
- Punctual and reliable work ethic
- Ability to stand for extended periods
- Positive attitude in fast-paced environments
- Willingness to work evenings/weekends