Job Description
Join our award-winning team at Sunset Coast Hotels, where we transform guest experiences into lasting memories! We're seeking enthusiastic Hospitality Associates to deliver exceptional service at our iconic Santa Monica location. No prior experience required – we provide comprehensive training to help you thrive in the dynamic world of hospitality.
As a key member of our front-line team, you'll create welcoming environments, assist guests with inquiries, and ensure seamless operations. We value personality, teamwork, and a passion for service over experience. If you're ready to start your career in California's vibrant hospitality industry, apply today!
Responsibilities
- Greet guests with warm professionalism and assist with check-in/check-out processes
- Manage reservations and respond to guest inquiries via phone, email, and in-person
- Operate hotel systems (PMS) efficiently and maintain accurate records
- Collaborate with housekeeping, maintenance, and dining teams
- Resolve guest concerns promptly and escalate complex issues appropriately
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Ability to work flexible shifts including weekends and holidays
- Basic computer literacy with willingness to learn new systems
- Positive attitude and team player mentality
- No prior hospitality experience necessary – training provided!