Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Minneapolis! We're urgently seeking a dynamic Front Desk Agent to create unforgettable guest experiences in our luxury boutique hotel. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Minnesota's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using property management systems
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations to enhance guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of hotel operations and safety protocols
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required