Job Description
Join our award-winning team at Grand Hotel San Diego! We're urgently seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of America's Finest City. As the first point of contact, you'll embody our commitment to luxury hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location near top attractions.
Responsibilities
- Manage efficient guest check-in/check-out processes using Opera PMS
- Handle reservations, room assignments, and payment processing
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Utilize yield management principles during peak periods
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (if required for errands)
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent
- Professional appearance and positive demeanor