Job Description
Join our award-winning team at Grand Plaza Hotel Houston! We're urgently seeking experienced shift supervisors to lead our dynamic hospitality operations. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in the heart of Texas. Apply today and become part of our family-oriented culture where your contributions are valued!
Responsibilities
- Manage daily shift operations ensuring exceptional guest experiences
- Train and mentor front desk, housekeeping, and F&B teams
- Resolve guest complaints with professionalism and urgency
- Coordinate check-in/check-out procedures and room assignments
- Monitor inventory and operational compliance standards
- Collaborate with department heads for seamless service delivery
- Implement safety protocols and emergency procedures
Qualifications
- 3+ years hotel supervisory experience required
- Proven leadership and conflict resolution skills
- Flexibility to work nights, weekends, and holidays
- Strong knowledge of PMS systems (Opera/Micros preferred)
- Texas Food Handler/ServSafe certification (or obtainable within 30 days)
- Excellent multitasking and decision-making abilities
- Bilingual (English/Spanish) highly desirable