Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional service meets vibrant city energy! We're seeking charismatic Front Desk Agents to create memorable guest experiences in the heart of downtown Chicago. Enjoy competitive pay, flexible shift options, career advancement opportunities, and exclusive employee benefits. If you thrive in fast-paced environments and take pride in delivering 5-star hospitality, we want you on our team!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (days, nights, weekends, holidays)
- Strong attention to detail and organizational abilities
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent required