Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel in Charlotte, NC! We're seeking charismatic professionals to deliver exceptional guest experiences during flexible day/evening/weekend shifts. Enjoy competitive pay, comprehensive benefits, and career growth in a luxury hospitality environment.
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and optimize room occupancy
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Execute upselling strategies for premium services
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Flexible availability for rotating shifts
- Valid North Carolina hospitality license
- Ability to multitask in fast-paced settings