Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Sacramento. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, flexible scheduling, and opportunities for growth in one of California's most vibrant hospitality destinations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries, modifications, and cancellations with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and security teams
- Provide local area recommendations and personalized service
- Operate switchboard and manage multi-line phone systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of hospitality industry standards
- High school diploma or equivalent required
- Valid driver's license preferred
- Spanish fluency highly desirable