Job Description
Join our award-winning team at The Grand Harbor Hotel in downtown Baltimore! We're seeking passionate individuals to kickstart their hospitality careers with no prior experience required. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while enjoying competitive pay, comprehensive training, and growth opportunities in a luxury environment. Perfect for recent graduates or career changers!
Responsibilities
- Provide warm, professional check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and guest inquiries via phone/in-person
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Utilize property management systems to track room status and availability
- Resolve guest concerns promptly and escalate complex issues to management
- Uphold brand standards through meticulous attention to detail
Qualifications
- No experience required! We provide full paid training
- High school diploma or equivalent required
- Exceptional communication and customer service skills
- Basic computer proficiency (Microsoft Office, typing)
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Team player with strong organizational abilities
- Valid Maryland hospitality certification preferred (provided if not held)