Job Description
Join our dynamic team at Mountain View Lodge as a Front Desk Agent and become the first point of contact for our valued guests. This entry-level position offers an exciting opportunity to develop essential hospitality skills while working flexible shifts in the heart of Colorado Springs. We provide comprehensive training and a supportive environment for career growth. If you're passionate about exceptional customer service and thrive in a fast-paced setting, this role is your gateway to a rewarding career in the hospitality industry.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with professionalism and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through consistent service delivery
- Assist with emergency protocols and guest safety procedures
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Proficient with basic computer systems and reservation software
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability for evenings, weekends, and holidays
- Positive attitude and problem-solving aptitude
- Must pass background check and drug screening