Job Description
Join our award-winning team at the prestigious Grand Plaza Hotel in downtown Indianapolis! We're seeking passionate individuals to deliver exceptional guest experiences as Front Desk Agents. Immediate full-time positions available with competitive compensation, comprehensive benefits, and career growth opportunities.
Why You'll Love Working Here:
- Industry-leading training programs
- Health, dental, and vision insurance
- Employee hotel discounts worldwide
- Tuition reimbursement for hospitality courses
- Recognition programs for outstanding performance
Responsibilities
- Provide exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing systems accurately
- Resolve guest inquiries and complaints promptly with solution-oriented approach
- Coordinate with housekeeping, maintenance, and security departments
- Process payments and maintain financial transaction records
- Upsell hotel services, packages, and amenities to enhance guest satisfaction
- Maintain organized front desk operations and ensure security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail with organizational abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent (hospitality degree preferred)