Job Description
Join our award-winning luxury hotel in the heart of Charlotte, NC! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our brand's commitment to excellence while managing seamless check-ins, handling reservations, and resolving inquiries with grace. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Process payments, handle cash transactions, and maintain accurate billing records
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for special requests
- Utilize hotel management systems to update reservations and guest preferences
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols for guest keys and confidential information
Qualifications
- Minimum 1 year hotel or high-end customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment during peak hours
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license (if required for errands)
- Flexibility to work evenings, weekends, and holidays