Job Description
Are you a charismatic professional seeking a rewarding career in hospitality? Horizon Hospitality Group is currently hiring a dedicated Front Desk Agent to join our elite team in the heart of New York City. We pride ourselves on delivering exceptional guest experiences and are looking for individuals who are passionate, reliable, and ready to work in a fast-paced environment.
Why Join Us?
- Weekly Pay: Get paid on time, every week, with no waiting.
- Shift Work: Flexible scheduling options to fit your lifestyle, including day and night shifts.
- Competitive Benefits: Medical, dental, and vision insurance for eligible full-time employees.
- Professional Growth: Clear pathways for advancement within our nationwide network of properties.
We offer a dynamic work environment where your personality shines through. If you have a knack for customer service and a desire to excel in the hospitality industry, we want to meet you.
Responsibilities
- Provide a warm and professional welcome to guests upon arrival, ensuring a seamless check-in experience.
- Manage check-out procedures efficiently, including processing payments and issuing receipts.
- Answer multi-line telephone systems with a friendly tone and route calls to the appropriate department promptly.
- Handle guest inquiries, complaints, and special requests with empathy and efficiency to ensure guest satisfaction.
- Assist in the daily operations of the front desk, including filing, data entry, and maintaining the lobby area.
- Monitor security cameras and access control systems to ensure the safety and security of guests and property.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
Qualifications
- High school diploma or GED is required; previous hospitality experience is preferred but not mandatory.
- Strong verbal communication skills and a professional demeanor.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Proficiency with Microsoft Office Suite and Property Management Systems (PMS).
- Ability to stand for extended periods and lift up to 25 pounds.
- Valid driver's license is a plus.