Job Description
Join our award-winning team at Metropolitan Hotels as a Front Desk Agent and kickstart your hospitality career in the heart of Seattle! We're seeking energetic, customer-focused individuals to provide exceptional guest experiences in a dynamic 24/7 environment. Perfect for students, career changers, or those seeking flexible shift work with competitive pay and growth opportunities. Enjoy complimentary hotel stays, meal discounts, and comprehensive training. Apply today to become part of Seattle's premier hospitality experience!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Process payments and manage cash handling procedures
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency with MS Office
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Positive attitude and teamwork-oriented mindset