Job Description
Are you a people person with a passion for hospitality? We are seeking a dedicated Part-Time Front Desk Agent to join our award-winning team at The Grandview Hotel Cleveland.
In this role, you will be the first point of contact for our guests, ensuring their arrival is seamless and their stay is memorable. We pride ourselves on exceptional service and are looking for someone who shares our commitment to excellence.
Why Join Us?
- Competitive hourly rate ($18.00 - $22.00).
- Flexible scheduling for students and professionals.
- Discounted hotel stays and meals.
- Opportunities for career growth within the hotel group.
Your Role:
As a Front Desk Agent, you will manage guest check-ins and check-outs, respond to inquiries with a warm smile, and assist with any special requests. You will also be responsible for maintaining the lobby area and ensuring a welcoming atmosphere.
Responsibilities
- Welcoming and greeting guests upon arrival with a professional and friendly demeanor.
- Processing reservations and check-ins efficiently using our property management system.
- Handling guest inquiries via phone, email, and in-person regarding rooms, amenities, and local recommendations.
- Resolving guest complaints and issues promptly to ensure high levels of guest satisfaction.
- Assisting with billing, payments, and maintaining accurate cash and credit records.
- Collaborating with housekeeping and maintenance teams to ensure room readiness.
- Keeping the front desk and lobby area organized and presentable at all times.
Qualifications
- High school diploma or equivalent; some college or hospitality experience is a plus.
- Previous experience as a Front Desk Agent or in a customer service role preferred.
- Strong computer skills, including proficiency with MS Office and PMS software (e.g., Opera, Micros).
- Excellent verbal and written communication skills.
- A friendly, outgoing personality with a genuine desire to help others.
- Ability to work a flexible schedule, including weekends and holidays.
- Must be able to stand for extended periods and lift moderate amounts of weight.