Job Description
Join our award-winning team at the Grand Minneapolis Hotel and kickstart your hospitality career! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. No prior experience required—we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a luxury environment.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries with professionalism and problem-solving skills
- Process payments, handle cash transactions, and maintain financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest satisfaction
- Ensure lobby area remains pristine and welcoming at all times
Qualifications
- High school diploma or equivalent (no experience necessary)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to exceptional service
- Flexibility to work evenings, weekends, and holidays