Job Description
Join our award-winning downtown Nashville hotel as a Front Desk Agent and become the heart of our guest experience! We're urgently seeking passionate hospitality professionals to deliver exceptional service in Music City. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant environment. Perfect for detail-oriented individuals who thrive in fast-paced settings and love creating memorable stays.
Why Join Us?
• Industry-leading training programs
• Health/dental/vision benefits
• Hotel discounts nationwide
• Career advancement pathways
• Team-based culture focused on recognition
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, modifications, and inquiries via phone/email
- Process payments and maintain accurate billing records
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Execute upselling opportunities for room upgrades and amenities
- Maintain strict confidentiality of guest data
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficient with property management systems (e.g., Opera)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Tennessee hospitality certification preferred
- Basic knowledge of Nashville attractions/transportation