Job Description
Join our award-winning team at The Grand Plaza Hotel, Portland's premier luxury destination! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. This entry-level role offers comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for hospitality newcomers eager to grow their careers in one of America's most dynamic cities.
Our competitive compensation package includes:
- Health benefits after 90 days
- Hotel discounts worldwide
- 401(k) with company match
- Paid time off
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance departments
- Operate property management software (Opera experience preferred)
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficient in basic computer applications
- Strong problem-solving abilities
- Professional appearance and demeanor
- Must be authorized to work in the US