Job Description
Join our award-winning luxury hotel team as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our downtown Philadelphia location. This full-time position offers competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become part of our renowned service culture.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Process payments, manage billing discrepancies, and maintain accurate records
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Upsell hotel amenities, dining options, and local attractions to enhance guest experiences
- Resolve guest concerns promptly and professionally according to brand standards
- Maintain security protocols and confidentiality of guest information
Qualifications
- Minimum 2 years hotel front desk or guest services experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations while maintaining composure
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights, weekends, and holidays
- Positive attitude and passion for exceeding guest expectations