Job Description
Join our award-winning downtown Louisville hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to manage our 24/7 operations with exceptional service. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment in the heart of Derby City. If you thrive in fast-paced settings and excel at creating memorable guest interactions, this is your perfect career move.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests and resolve service issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Train new front desk staff on operational procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, Fidelio preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Louisville attractions and services
- Valid driver's license and reliable transportation