Job Description
Join our award-winning team at Grand Plaza Hotels as an entry-level Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences during flexible shift schedules. Perfect for career starters in hospitality, this role offers comprehensive training and growth opportunities within our luxury downtown Chicago property. Work in a dynamic environment where your passion for service shines while enjoying competitive pay and benefits.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle reservation inquiries and modifications
- Process payments and manage cash drawer operations
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in all guest interactions
- Maintain accurate shift documentation
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (MS Office)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Customer service experience preferred
- Detail-oriented with organizational skills
- Ability to stand for extended periods
- Positive attitude under pressure