Job Description
Join our award-winning team at Grand Mesa Hospitality as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in our vibrant Mesa location. This is a fantastic opportunity to grow your hospitality career while serving travelers from around the world. We offer competitive pay, comprehensive benefits, and a supportive work environment where your contributions are valued.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficient in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of local attractions and services
- Valid Arizona driver's license preferred
- High school diploma or equivalent required