Job Description
Join our award-winning team at the prestigious Harborview Hotel in downtown San Diego! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while managing hotel operations with precision. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of America's Finest City.
Responsibilities
- Provide exceptional guest service through check-in/check-out procedures, reservations, and inquiries
- Manage room assignments and maximize occupancy rates using hotel management systems
- Handle cash transactions, credit card processing, and billing discrepancies
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Resolve guest complaints with professionalism and discretion
- Maintain accurate guest records and confidential information
- Assist with VIP guest requests and special event coordination
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent required