Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Grand Harbor Hotels & Resorts! We're seeking energetic individuals passionate about creating exceptional guest experiences – no prior experience required. This overnight position offers competitive pay, comprehensive training, and career growth opportunities in Jacksonville's premier riverfront location.
As the first point of contact for our late-night guests, you'll manage check-ins/out, handle reservations, and resolve inquiries with professionalism and warmth. Our supportive environment ensures you'll develop valuable hospitality skills while enjoying a dynamic work atmosphere. We provide paid training, flexible scheduling, and a benefits package including health insurance and 401(k) matching.
Responsibilities
- Efficiently manage guest check-ins and check-outs using our property management system
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and security teams for seamless operations
- Perform nightly audits and prepare next-day reports
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer applications
- Ability to work independently during overnight shifts
- Customer service mindset with problem-solving aptitude
- Must be available to work weekends and holidays
- No hospitality experience required – we provide full training!