Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Cleveland! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest requests with precision. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a vibrant downtown location.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly while maintaining service standards
- Process payments, manage billing, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest communications and preferences
- Assist with valet services and concierge duties as needed
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with Opera or similar hotel PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Valid Ohio driver's license (for valet duties)
- Basic computer literacy and multitasking abilities
- Professional appearance and positive attitude
- High school diploma or equivalent required