Job Description
Join the heart of Nashville's hospitality scene at the prestigious Grand Hotel Nashville. We're seeking passionate individuals to deliver exceptional guest experiences at our front desk. As a Front Desk Agent, you'll be the first point of contact for our discerning travelers, embodying Music City's vibrant spirit while maintaining our luxury standards. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with prompt solutions and follow-up
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera) for daily tasks
- Process payments and maintain accurate financial records
- Act as local Nashville ambassador with recommendations and assistance
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Tennessee driver's license (if required for local errands)
- High school diploma or equivalent; hospitality degree preferred
- Strong attention to detail with multi-tasking capabilities
- Positive attitude with problem-solving mindset