Job Description
Join our award-winning hospitality team as a Front Desk Agent at the historic Grand River Hotel in downtown Detroit. We're seeking energetic and customer-focused individuals to deliver exceptional guest experiences in a luxury setting. This entry-level position offers comprehensive training, career advancement opportunities, and a vibrant work culture in the heart of Detroit's revitalized downtown district. Enjoy competitive pay, employee benefits, and the chance to become part of Michigan's premier hotel group.
Responsibilities
- Warmly greet and check-in/check out hotel guests while maintaining a professional demeanor
- Manage reservations, room assignments, and billing operations with precision
- Respond promptly to guest inquiries regarding hotel services and local attractions
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and handle cash/credit transactions accurately
- Resolve guest complaints with empathy and solution-oriented approaches
- Maintain organized front desk documentation and digital records
Qualifications
- High school diploma or equivalent (college coursework in hospitality preferred)
- 0-2 years of customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive attitude