Job Description
Welcome to CityView Hotel & Resort, where we are dedicated to providing exceptional hospitality experiences. We are currently seeking a friendly and professional Front Desk Agent to join our dynamic team in Baltimore, Florida. This is an excellent opportunity for individuals looking to start a career in the hospitality industry with no prior experience required.
As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they have a welcoming and memorable stay. We offer weekly pay, competitive benefits, and a supportive work environment.
Why Join Us?
- Weekly Pay Guaranteed
- No Experience Necessary – Full Training Provided
- Competitive Hourly Rate
- Opportunities for Career Advancement
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently using our property management system.
- Answer incoming phone calls professionally, responding to inquiries and directing calls to the appropriate department.
- Handle cash, credit card transactions, and manage room keys accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process guest requests, such as wake-up calls, housekeeping assistance, or restaurant reservations.
- Resolve guest complaints and issues in a calm and professional manner to ensure guest satisfaction.
Qualifications
- High school diploma or GED equivalent.
- Strong communication skills with the ability to interact with guests from diverse backgrounds.
- Basic computer literacy and familiarity with POS systems is a plus but not required.
- A friendly, approachable, and professional demeanor.
- Ability to stand for extended periods and work flexible shifts, including weekends and holidays.
- Attention to detail and strong organizational skills.