Job Description
We are seeking a highly motivated and personable Front Desk Agent to join our award-winning team at The El Paso Grand Hotel. If you are passionate about hospitality and thrive in a fast-paced environment, we want to meet you.
This role is specifically for our Weekend Shift (Friday-Sunday), offering the perfect work-life balance for students or professionals looking for flexible employment.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on exceptional service and look for individuals who embody our core values of warmth, efficiency, and professionalism.
Responsibilities
- Check guests in and out of the hotel efficiently and accurately, processing payments and handling reservations.
- Answer and direct incoming phone calls, emails, and walk-in inquiries with a friendly and professional demeanor.
- Manage the front desk console, including handling guest requests, room service orders, and concierge information.
- Monitor security systems and fire safety protocols to ensure a secure environment for guests and staff.
- Resolve guest complaints and issues promptly to ensure high levels of guest satisfaction and retention.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist in checking guests out and ensuring all billing is accurate before departure.
Qualifications
- High school diploma or GED is required; previous hotel experience is a plus.
- Previous experience in a hospitality or customer service role is preferred.
- Must be available to work weekends (Friday, Saturday, Sunday).
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Strong problem-solving abilities and a proactive attitude.
- Ability to stand for extended periods and lift up to 25 lbs.