Job Description
Join our award-winning Memphis Grand Hotel team as a Front Desk Agent! We're seeking passionate hospitality professionals to create unforgettable experiences for our guests. As the first point of contact, you'll embody our commitment to Southern charm and exceptional service. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of Memphis's iconic downtown locations. No experience? No problem! We provide paid training for motivated candidates ready to launch their hospitality career.
Responsibilities
- Check in/out guests efficiently using our property management system
- Handle guest inquiries and resolve service concerns promptly
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel services and local attractions to enhance guest experience
- Maintain accurate records of guest preferences and special requests
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Basic computer proficiency and comfort with technology
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights/weekends
- Positive attitude and commitment to hospitality excellence
- Previous customer service experience preferred but not required