Job Description
Join the vibrant heart of Phoenix's hospitality scene at the Grand Phoenix Hotel & Resort! We're seeking passionate individuals to deliver exceptional guest experiences in our luxury downtown property. As a premier destination for business and leisure travelers, we offer competitive compensation, growth opportunities, and a dynamic work environment where your talents shine. Benefits include: health insurance, employee discounts, complimentary meals, and career advancement programs. Apply today to become part of Phoenix's most celebrated hospitality team!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room assignments using Opera PMS
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments accurately and maintain financial transaction records
- Upsell hotel amenities and services to enhance guest satisfaction
- Adhere to safety protocols and emergency procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Valid Arizona Food Handler's Card (or willingness to obtain)
- High school diploma or equivalent
- Ability to lift 25 lbs and stand for extended periods
- Basic computer literacy with Microsoft Office Suite