Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent, part-time position. You will be the first point of contact for our valued guests, ensuring exceptional service and memorable stays. This role requires a passion for hospitality, strong communication skills, and the ability to thrive in a fast-paced environment. If you're a friendly and organized individual ready to make a positive impact, we invite you to apply!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Respond to guest inquiries and resolve complaints with professionalism
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance departments for guest requests
- Manage reservations and room assignments to optimize occupancy
- Uphold brand standards through personalized service and attention to detail
- Maintain a clean, organized front desk and lobby area
Qualifications
- High school diploma or equivalent; hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems and basic office software
- Ability to work flexible shifts, including weekends and holidays
- Strong problem-solving and conflict resolution abilities
- Attention to detail and accuracy in financial transactions
- Positive attitude and commitment to guest satisfaction