Job Description
Join our award-winning hospitality team at Mountain View Lodge in the heart of Colorado Springs! We're seeking passionate individuals to create memorable guest experiences at our premium mountain resort. As a Front Desk Agent, you'll be the first point of contact for travelers seeking adventure in the Rockies. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Colorado's most vibrant destinations. Benefits include: Employee discounts, paid training, health insurance options, and complimentary mountain passes.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and multitasking abilities
- Basic computer proficiency (MS Office, PMS systems)
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- Valid driver's license (for local errands)