Job Description
Join our award-winning Milwaukee hospitality team as a Front Desk Agent! No prior experience is needed – we provide comprehensive training to launch your career in luxury guest services. At Grand Horizon Hotels, we value personality over pedigree and offer growth opportunities into management. Enjoy competitive pay, free employee meals, hotel discounts worldwide, and a supportive team environment. Perfect for career changers, recent graduates, and energetic individuals passionate about creating exceptional guest experiences.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle guest inquiries, reservations, and special requests with professionalism
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Act as the first point of contact, representing our brand's commitment to excellence
- Utilize upselling techniques to enhance guest experiences and revenue
- Maintain a clean, organized front desk area at all times
Qualifications
- High school diploma or equivalent (no experience necessary)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and willingness to learn new systems
- Professional appearance and positive attitude
- Ability to stand for extended periods and work flexible shifts
- Valid Wisconsin driver's license (if required for local errands)
- Fluency in English (additional languages a plus)