Job Description
Join our award-winning hotel team in Raleigh, NC as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. Enjoy modern facilities in downtown Raleigh while building your hospitality career with a top-rated employer.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and maintain high satisfaction scores
- Collaborate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Operate PMS systems and manage key inventory
- Uphold brand standards through exceptional service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, RoomMaster, etc.)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights/weekends/holidays
- Basic math and cash handling abilities
- Valid driver's license and reliable transportation
- Ability to stand for extended periods
- Positive attitude and problem-solving mindset