Job Description
Join our award-winning luxury hotel in the heart of San Antonio! As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering exceptional service that creates memorable experiences. Enjoy competitive benefits, growth opportunities, and work in a stunning location near the iconic River Walk.
Responsibilities
- Check guests in/out efficiently while maintaining a warm, professional demeanor
- Manage reservations, room assignments, and billing processes
- Resolve guest inquiries and complaints with proactive solutions
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate guest records and confidential information
- Participate in daily briefings and training sessions
Qualifications
- 1+ years in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of San Antonio attractions and transportation
- Flexible availability including weekends, evenings, and holidays
- High school diploma or equivalent required
- Spanish fluency highly preferred