Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of San Francisco. This full-time role with flexible shift work includes competitive pay, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and possess outstanding communication skills, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and provide local attraction recommendations
- Process payments and handle cash/credit transactions
- Resolve guest inquiries and complaints with professionalism
- Collaborate with housekeeping and maintenance teams
- Maintain accurate records of guest interactions
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Fluent in English; bilingual Spanish preferred
- High school diploma or equivalent required
- Valid California driver's license (if required for local errands)