Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Philadelphia Hotel! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of the city. Enjoy competitive benefits, career advancement opportunities, and a vibrant work culture in one of Pennsylvania's premier hospitality destinations.
What We Offer:
- Comprehensive health benefits package
- Employee discounts on hotel stays and dining
- 401(k) with company matching
- Professional development programs
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel services and amenities to enhance guest experience
- Maintain accurate guest records and reservation details
- Conduct security procedures and emergency response protocols
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Pennsylvania driver's license (if required for errands)
- High school diploma or equivalent; hospitality certification a plus
- Basic knowledge of Philadelphia attractions and transportation