Job Description
Join our award-winning team at The Grandview Plaza Hotel, a premier luxury destination in downtown Columbus. As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, delivering exceptional service that creates memorable experiences. We offer competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding hospitality portfolio.
Responsibilities
- Guest check-in/check-out processes with efficiency and precision
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments for guest requests
- Process payments and maintain accurate cash handling procedures
- Upsell hotel amenities and services to enhance guest experience
- Complete daily reporting and administrative tasks
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution abilities
- Attention to detail and organizational skills
- Valid Ohio driver's license (if required for shuttle duties)