Job Description
Join our award-winning team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking passionate hospitality professionals to deliver exceptional guest experiences through our front desk operations. This full-time shift-based role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
As a Front Desk Agent, you'll be the face of our luxury hotel, ensuring seamless check-ins, personalized service, and memorable stays for our diverse clientele. Our commitment to excellence extends to our employees with paid training, health benefits, and a supportive work environment.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues appropriately
- Collaborate with housekeeping and maintenance teams for flawless operations
- Maintain accurate records using our property management system
- Uphold brand standards and safety protocols at all times
- Process payments and manage cash drawer with accountability
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Maryland driver's license (if required for local errands)
- Basic knowledge of Baltimore attractions and transportation
- High school diploma or equivalent required