Job Description
Join our award-winning team at DoubleTree by Hilton Fresno Convention Center and launch your hospitality career! We're seeking enthusiastic Guest Service Representatives to deliver exceptional guest experiences. No prior experience required—just your positive attitude and willingness to learn. Enjoy competitive pay, comprehensive training, and opportunities for growth in a dynamic environment. Perfect for students and career changers!
Responsibilities
- Provide warm, professional check-in/check-out services for guests
- Answer phone inquiries and manage reservations efficiently
- Resolve guest concerns with empathy and solutions
- Process payments and maintain accurate guest records
- Collaborate with housekeeping and maintenance teams
- Assist with luggage and guest transportation needs
- Uphold Hilton's brand standards at all times
Qualifications
- High school diploma or equivalent (students welcome)
- Zero hospitality experience required
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to stand for extended periods and lift 25 lbs
- Flexible availability including weekends and holidays
- Valid driver's license (if providing shuttle services)
- Positive attitude with strong problem-solving abilities